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Why Choose Hexeum ?
Frequently Asked Questions
When you purchase a webcam you will be sent an instant download link.
Once downloaded you will need to extract the zip file. Within this zip file you will find all of your files.
You can find installation instructions in our setup guide.
As a general rule of thumb the majority of our products do come with source files included.
However you should check the details of each product. They will detail whether or not source files are included. Additionally they indicate for which elements the source files are available and the file format.
If you have our guides and are still having trouble setting up the package. We will gladly assist you.
You can send us a message from our support page.
On occasion our order emails get put into alternate folders in your inbox. Make sure to check your junk/spam folders for your order email.